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Civil and Building Systems19.02.2017 - Making dilemmas explicit through the use of a cognitive mapping collaboration tool

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New Article published in Elseviers Journal 'Futures' (March, 2017)

The Article "Making dilemmas explicit through the use of a cognitive mapping collaboration tool" by Julieta Matos Castaño (Deloitte Netherlands), Frederick van Amstel (PUCPR Brazil), Prof. Timo Hartmann (TU Berlin) and Prof. Geert Dewulf (University of Twente) is now available with open acces until April 7 2017.

The article is going to be published in Elseviers Journal "Futures" which will be available as a whole in March 2017.

Abstract

Dilemmas are pervasive in decision making. Although they offer the potential of reflecting on issues at stake from different perspectives, dilemmas often lead to paralysis for those encountering them. This study presents a three dimensional collaboration tool specifically developed to surface dilemmas in a multi-actor context. The assumption is that revealing and debating dilemmas encourage finding solutions that bridge the apparently competing demands that resulted in dilemmas in the first place. Our tool, called the ‘dilemma cube’, is based on cognitive mapping principles and allows a diversity of participants to share their interpreted actions, effects, and connections among different issues at stake. We tested our tool in a collaborative workshop for a multifunctional land use project in the Netherlands. Our results show that the ‘dilemma cube’ guided participants to share their interpretations about the project, revealing the interdependence of issues at stake. Revealing the socially-constructed nature of dilemmas in multi-actor contexts is the stepping stone to explore strategies that stimulate deliberation, and realize the opportunities of exploiting opposites in light of dilemmas. (© 2017 Elsevier Ltd. All rights reserved.)

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